Refund Policy (Coaching Estrella)

General Policy

Coaching Estrella aims to provide a high-quality coaching experience. Due to the nature of coaching services, which involve time reservation and personalised preparation, the following refund terms apply.

Cancellations & Rescheduling

• Sessions can be rescheduled with at least 24–48 hours’ notice (depending on booking terms)
• Late cancellations or no-shows may be charged in full
• Missed sessions are non-refundable

Refund Eligibility

Refunds are only considered in the following cases:

• A session or package cannot be delivered by Coaching Estrella
• Technical or administrative errors resulting in duplicate payment

Refunds are not provided for:

• Change of mind after sessions have started
• Partial use of coaching packages
• Lack of perceived results (coaching is a client-led process)

Coaching Packages

If you purchase a coaching package, the full amount is allocated to reserved coaching time. Unused sessions may expire after the agreed timeframe unless otherwise stated.

Contact

For refund requests: contact@coachingestrella.com